Hamalia being one of Ukraine’s largest travel agencies has been operating at the market since 1991. The company cooperates with over 180 partners in 60 countries of the world to provide all kinds of tourism within Ukraine and abroad for its customers, whose number's outreached 1 million people by now. Hamalia faced difficulties with the process of supplying visitors of Euro 2012 with quality information, services and goods. The company wasn’t able to manage the volumes of applications and systematise the supply of tourist services by wide range of vendors.
Multi-vendor model connecting travel services providers with customers within one digital space. uConcierge is the business model based on the perfect digital platform – convenient for either sides, namely customers and vendors. Every vendor obtains personal account to manage their assortment range of services or goods, operations connected to promotion and sales. Customers get the easy and direct access to booking and buying any of the travel services, either they are singular or gathered in a complex package. Such might include match tickets, hotel rooms, airport transfer, excursions, nutrition, and souvenirs whatsoever.